Helping the operations with a blend of functional expertise and process capabilities which spans across a diverse portfolio.
Smarthub Solution has a rich experience in providing BPS (Business process services) to various clients in insurance, financial services, banking, travel and media businesses. Our integrated IT and business process management solutions approach enables our clients across industries and service lines to unlock business value and address their business challenges. An operating model that harnesses new and innovative technologies including artificial intelligence, distributed ledger technology and quantum computing to continually push the boundaries of today’s processes and business models. Smarthub Solution business process services makes this possible through our human-machine operating engine, which synthesizes the optimal blend of people, process, and technology to help clients rewire their organizations with a new, more connected operating model—one that creates hyper relevant customer experiences, heightens collaboration among both internal groups and external partners to drive successful and sustainable growth.
The need to reinvent business operations is more paramount than ever. We enable our clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms. We provide full spectrum of business process services that include back office operations, contact center operations, KPO, process re-engineering, consulting and automation. Smarthub Solution Tech believes in providing services which not only brings benefits to its customers but also continuously equips them to be market relevant using emerging technologies like Data Analytics, Machine Learning, Conversational AI, Automation approach while delivering services. Technology led automation in operations through emerging technologies AI/IA/Cognitive /RPA, OCR & NLP.
What sets Smarthub Solution BPS apart from others:
- Integrated IT-BPO
- Digital Accelerators
- Competitive Pricing
- Process Consulting Services
- Unified solutions for Right-shore model
- Business Process as a Service (BPaaS)
- Operations Managed service
Finance & Accounting
Smarthub Solution BPS offers distinguished finance and accounting services to support the end-to-end F&A function and co-creating insights-led Digital Finance Operations. We help finance leaders design, transform, and operate their finance functions in a digitally powered environment, maximizing the effectiveness and efficiency while enhancing user experience. We provide end-to-end CFO support services to drive functional transformation. We collaborate with CFOs and Finance Executives to build a more flexible, integrated, agile, adaptive, and resilient finance function that is well poised to help the enterprise ‘Navigate their Next’ effortlessly.
Smarthub Solution leverages strategic processes, transformation frameworks, an ecosystem of intelligent technologies and global delivery models to drive enhanced business outcomes. It is thus imperative for the CFO’s office to underpin its operations with next-gen Finance and Accounting (F&A) levers to support enterprise growth. We offer more than 11 industry-specific F&A solutions. Our industry-specific services span insurance, media, retail, manufacturing, shipping and logistics, telecom, travel and utilities. We offer industry-specific BPaaS solutions such as Verifare PlusSM, Jade, Digital Meter-to-Cash (M2C) and so on. We have deep experience in improving processes through automation tools, ERP optimization, proprietary benchmarking tools, and frameworks for innovation, change management and business process re-engineering. Our finance and accounting services includes:
- Digital Finance
- Procure-to-Pay (P2P)
- Quote-to-Cash (Q2C)
- Record-to-Report (R2R)
- Enterprise Reporting, Analysis & Planning
- Tax Service
- Industry Vertical Services
Human Resources
Smarthub Solution’s Human Resource service (HRS) focus on integrated consulting, technology, and outsourcing solutions that are flexible and adaptable to your business and the industry. Organizations must often contend with high attrition rates, a shrinking talent pool and the pressure to sustain employee engagement. Against such a backdrop, many organizations find it challenging to focus on making human resource management processes more cost-efficient. Using a transformation-driven approach, we build a customized road map that helps you achieve your business objectives such as enhancing employee experience, ensuring compliance and control, achieving operational excellence, and improving working capital efficiency.
Our end-to-end solutions, comprising HR analytics, enable clients to reduce cost of operations and streamline HR processes so that they can focus on strategic HR initiatives. Our HRS advantages include but not limited to Business process improvements, Deep Domain Expertise, Platform-agnostic Solutions, Business metrics guidance and Services, Analytics, real-time performance engagement and Innovative tools. Our Human Resource service (HRS) includes:
- – Workforce Management
- – HR Analytics
- – Recruitment Services
- – Payroll Administration
- – Learning Services
- – Performance Management
- – Benefits Administration
BP Analytics
Business Process Analytics (BPA) Services focus on improving business outcomes for different enterprise units within an organization. Smarthub Solution leverages power of data combined with rich industry domain knowledge and custom-built proprietary technology tools. Unlocking business value across your business, with a focus on business metrics that help clients make informed decisions, add to the top-line and profitability. We provide a range of services to clients ranging from top global firms to small businesses – from complex data integration to cutting-edge advanced analytics, from personalization to Big Data.
Our Analytics Incubation and Consulting center (AICC) consults businesses, offers solutions for analytics problems, delivers proofs of concepts and helps set up operational elements during incubation. Our team consists of deep domain expertise who integrate analytics in business processes to bring the client contexts to life by leveraging our expertise in data extraction, transformation, visualization and advanced statistics to forecast and anticipate trends where needed.
- – Customer Experience Analytics
- – Business Intelligence
- – Social Media Analytics
- – Big Data Analytics
- – Artificial Intelligence led analytics
- – Contact Center Analytics
- – Cloud-based data management
- – Enterprise Data Management
Agile Process Automation
Building your next-gen digital workforce that will transform business processes with intelligent automation as a service. Smarthubsolution’s automation combines cloud and robotic process automation (RPA) with embedded artificial intelligence (AI) to reduce business disruptions, human errors, operational risks and costs, enhancing a company’s business processes and digitally transform existing operating models, or create new ones, to drive innovation and business success. A large part of this can now be automated by integrating robotic process automation technology – enabling straight through, touchless processes and the remaining value-added work done using deep domain capabilities. The result is a near zero-touch process, ensuring innovative service design, improving efficiency, amplifying business value, and enhancing customer experience.
We deliver what your business needs, by co-creating customized solutions that our clients’ businesses demand backed by our deep domain expertise and collaborative approach. We assess business process efficiencies with AI-assisted bots that discover and analyze structured and unstructured data in real time and fully automate existing processes with self-learning bots that work whenever and wherever they are needed. Some of our Automation services includes:
RPA delivery by automation scripting, robot training, testing, deployment, enhancements and project management
Bot support by Level 1&2 support, maintenance, monitoring, health check, and release management
Advisory services by process and platform assessments, business case preparation, process validations and triage services, SoP creation and automation requirement capture
Pilot and PoCs by proof of concept creation, rapid prototyping, RPA pilot, RPA road map creation and automation CoE setup
Customer Experience
Customer Experience (CX) has evolved from being a performance indicator for driving revenue to the key competitive differentiator for a company’s success. Human-assisted integrated Digital CX allows our clients to transform their relationships with their customers and create experiences which provide rapid and sustainable value, both for their end-customer and their own organization. The importance of understanding and predicting customer behaviors and leveraging digital technologies to create superior and integrated experiences cannot be overemphasized.
We focus on co-creating winning outcomes through our deep domain industry expertise, best-of-breed technology and analytics solutions, strong talent pool and proven Centers of Excellence (COEs) powered by CX Consulting. Customer experience represents the sum of interactions between your brand and the prospects & clients you have, on any channel. Majorities of the companies recognize customer experience as the most important strategic performance measure of their business. Transform the ways you engage with your customers by bringing together innovative advisory, technology and digital workforce capabilities. Our range of high-end CX Services include:
Customer Experience Transformation Services
Customer Journey Mapping
Customer Needs Assessment
Customer Satisfaction & Loyalty
User Experience Research
Analysis of all data sources
Digital on-boarding
Testing & Automation
Digital Agent Services
Legal Process
Smarthub Solution’s Legal services has partnered with General Counsels, CPOs, CIOs, and law firms to transform, standardize, and automate legal tasks. Our flexible, global operating legal process model can further enable leaders like you to leverage your teams’ skill and experience more efficiently and effectively. Law firms and legal counsels are increasingly finding their margins squeezed as they try to stay afloat in a highly competitive market. Keeping costs low is a critical business imperative as is the need to find resources to scale up to meet demand spikes, and to reduce time spent on non-core processes. If you are part of a corporate legal department or a law firm that needs legal IT services, then we have the answer to your challenging requirements.
Some of our differentiators include optimal cost model, Integrated IT-Legal process Management solutions, end-to-end legal process lifecycle outsourcing, Consulting services, Tri-shore (on-shore, near-shore and offshore) capabilities, our Centers of Excellence (CoE) to provide high-quality services to legal firms, increased flexibility and value of work.
eDiscovery
Law Firm Back-Office
Corporate Legal Support
Contract Management
New claims processing
Research solutions